Terrible Customer Support from Chase
So the Chase mobile banking app does not work properly on my new Google Nexus 5X phone. When taking a photo to deposit a check, the on-screen preview is rotated 180 degrees. This makes it really awkward to try to center the check because when you move the phone intuitively to fix alignment, it gets worse not better.
I googled this and found it's a known problem due to some technical details about this particular phone and it requires the chase mobile app developers to code a fix and release an update via the google play store.
Here's a reddit thread where the Tech Lead for the Android Camera Framework confirms it.
Here's another reddit thread where 2 other users confirm the problem in the Chase app specifically.
Here's an android central thread on this topic.
So I tried to tell Chase about it. It went like this:
- Sent them a message via their "Secure Messaging Center" within their banking web site
- They came back saying "we checked, it's not an actual problem. Fuck off."
- I sent them feedback via the google play store which amounts basically to an email
- They responded "psych! Yeah we can't actually communicate over these messages, sent us a message via our online banking web site"
- When I pressed again in their online banking message system that yes this is a real issue, here are the links they said "Oh fuck off we can't actually do tech support here, call this telephone number, I'm sure it will be fun to speak web URLs to them letter-by-letter"
- So I called them and spoke with tech support who thought I was saying a particular photograph was upside down for a while. When I finally explained this is a bug in their app to his satisfaction, he started to tell me to call some other number...
Then I got profane, which I almost never do, but I said something along the lines of "No. Fuck that. I've already sent you emails in 2 different systems and called one telephone number. I'm not sending smoke signals. I'm not telegraphing anyone. You fucking record this bug in your system and communicate it internally to the right people on my behalf". The profanity seemed to actually prompt helpfulness, which is a sad truth, but eventually I found a reddit shortlink and spoke it to him over the phone. Hopefully they'll fix their app.